Frequently Asked Questions

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[vc_tta_section title=”Size Guide” tab_id=”1630438583244-e379fa4b-d1c4″][vc_column_text] We hope that this size guide and videos are of great help. We inform you that each piece has a nickel rivet(s) on the right side, in order to identify the measurements; for the one-size models they will not have a rivet; and for the models that only have two sizes S / M and M / L they will have one rivet and two. Remember that it is only a size guide, which may vary depending on the style, in case you have questions write to us at support @atriomx.com

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Product Care” tab_id=”1581952417211-2bbc4427-30ae”][vc_column_text] If I want a piece but I want it in a different color, can that be done?

You can make a special request, contact us.

How do you wash them?

You can read more about garment care instructions in Product Care. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Available Payment Methods” tab_id=”1581952178992-0dce887d-fbba”][vc_column_text]AtrioMx uses secure payment methods with MercadoPago and Paypal which allows you to pay with:

  • Visa
  • Mastercard
  • American Express
  • Discover
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Orders” tab_id=”1581952179006-053caf4b-369d”][vc_column_text] What is the status of my order?

You can check the status of your order at Check my order status.

Pending payment: You still need to make the payment for your order
Processing: The payment for your order has been successfully processed and is in the manufacturing process.
Completed: Your order has been dispatched and is ready to leave our warehouse.

Can my order be placed as a gift?

Sure, please write to us at support@atriomx.com with the subject Gift and Purchase Order, and in the Message specify what the gift card will say and to whom it is addressed. If you want any other specifications please put them in the email. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Account” tab_id=”1629479935537-a1151db8-f75e”][vc_column_text] Do I have to create an account?

It is not necessary, but you will receive promotions and the latest news if you sign up. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Shipping” tab_id=”1629480406424-881b08c1-324c”][vc_column_text] Delivery time

The estimated delivery time is 5 to 15 business days in Mexico. For express shipping, please contact support@atriomx.com to send it as quickly as possible, and check if there is an extra cost.

In case it is a piece that we do not have for immediate delivery, that is a PREORDER, the estimated time can vary from 15 days to 30 days.

For shipments to the USA the estimated time is 14 business days.

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